Refund policy

We want you to love JAN . If something isn't right, we're here to help.

Returns We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached.

To start a return, email us at hello@wearejan.co with your order number and reason for return. We'll get back to you within 3 business days.

Pre-Order Items Items purchased on a pre-order basis are subject to the same returns policy once delivered. Pre-order purchases cannot be cancelled once placed.

Exchanges We're happy to exchange items for a different size. Please follow the same process as a return and note the size you'd like in your email.

Refunds Once we receive and inspect your return, we'll process your refund to your original payment method within 5–7 business days.

Return Postage Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

Sale Items Items purchased at a discounted price are final sale and cannot be returned or exchanged unless faulty.

Faulty Items If you receive a faulty or incorrect item, please contact us within 7 days of delivery and we'll make it right.